Welcome to our FAQs page, here you will find answers for our frequently asked questions.
If you can’t find an answer to your question, please, do not hesitate to Contact Us!
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FAQs
It is easy! Go to our Booking page, enter the pick-up city and drop-off city, insert your date and time of transfer and then click on ‘Find Transfer’ button. You will have to pick a car for your transfer, and fill in your details. A confirmation message will be sent to your Email address within 24 Hours of your order.
If you wish to cancel/edit your order, please Contact Us and we will help you, please do not forget to provide your Reference Number provided in your voucher
For airport transfers, the meeting point is described in your voucher. For other transfers, our driver will meet you in the pick up address that you provide while booking transfer.
If your transfer is from the airport, our driver will use the Flight Number you have provided in your to monitor your arrival time, our driver will pick you on your arrival time.
Our driver will meet you at the predetermined meeting point. The information of how to contact our driver in this case is described in your voucher. In case you can’t meet our driver, please contact us on the phone number provided in your voucher.
The price is for the car. It doesn’t depend on the number of passengers. Each vehicle type is provided with passenger and standard luggage capacity information. The child seats are paid separately.
Suppliers operate a no smoking policy in all vehicles.
The price paid does not include gratuities. It is customary to give a tip if you feel the service has warranted this. However, this is entirely at your discretion.
Private transfer service runs 24/24 7/7. However, please note reservations made less than 24 hours in advance or for After-Hours (9 PM to 7 AM), or during Shabbat and Jewish Holidays will be charged an extra of 12%.